Warranty Policy
Core Service Commitment
Quick Replacement and Comprehensive Warranty
We offer a 14-day hassle-free exchange policy for manufacturing defects. Our core products come with a professional warranty of up to two years, ensuring your exploration journey is worry-free.
2 YEARS
FEREI core bicycle components
1 YEARS
Wear Parts
14 DAYS
Malfunction or failure to operate
Warranty Exclusions
∗ To protect your interests, please be sure to purchase genuine products through official channels. Any unauthorized modifications may compromise product performance and your riding safety.
Counterfeit
Counterfeit products obtained through unauthorized channels.
No Proof
Inability to provide a valid receipt, invoice, or warranty card.
Improper Use
Damage resulting from failure to follow the instructions in the user manual or from use in extreme environments.
Physical Damage
Surface or structural damage caused by drops, impacts, or external pressure.
Expired
The warranty period has expired; only cost-based repair support is available.
Modification
Unauthorized disassembly, replacement of internal components, or physical modification.
Specific Warranty Terms
Thank you for choosing Ferei products. To ensure we can serve you better, please carefully read the following warranty terms regarding your purchase.
1. Under conditions of normal use, if a Ferei-branded product malfunctions or fails to operate correctly within 14 days of purchase, the consumer may return it to any authorized dealer or directly to Ferei for an exchange for a product of the same or equivalent specifications.
2. All Ferei-branded lighting fixtures and bicycle components are covered by a 2-year quality warranty period, effective from the date of purchase, provided that the original proof of sale is presented. During this period, if the product experiences issues due to manufacturing defects or malfunctions, it is eligible for free repair or replacement.
3. For various consumable parts and accessories, the warranty period is 1 year from the date of purchase.
4. Should any warranty-related issues arise, please be sure to contact the Ferei Service Center directly or reach out to your local dealer/retailer. Please do not attempt to perform repairs yourself.
5. If a Ferei-branded product malfunctions after the warranty period has expired, customers may still have the product repaired at a cost mutually agreed upon by both parties.
Ferei’s warranty policy is rendered void under the following circumstances:
A: The product malfunctions due to improper use.
B: The product malfunctions as a result of unauthorized modification or disassembly; in such cases, the issue is not deemed to be a quality defect inherent to the product itself.
C: The product is determined to have malfunctioned due to improper maintenance and/or storage.
D: A valid sales receipt, invoice, or warranty card cannot be presented.
E: The product is a counterfeit item.
F: The product is rendered inoperable due to damage caused by impact and/or dropping.
Extended Warranty:
1. For new users who register on our official website, we will provide an extended warranty period (e.g., two months or six months).
2. For custom-made FEREI products, corresponding after-sales service coverage will be provided based on the specific model.